• 1 Naunton Rd, Burpengary QLD 4505, Australia
  • +61 468 225 643
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Refund & Return Policy

Last Updated: June 2026

At Premier Box Shipping Containers, customer satisfaction is important to us. This Refund & Return Policy outlines your rights and our procedures regarding returns, exchanges, replacements, and refunds.

Business Information

Premier Box Shipping Containers
1 Naunton Rd, Burpengary QLD 4505, Australia
Phone: +61 468 226 643
Email: info@premierboxcontainers.com
Website: https://premierboxcontainers.com
ABN: 94 127 648 962

30-Day Return Policy

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, the product must:

  • Be in substantially the same condition as delivered.
  • Not be intentionally damaged, altered, or misused.
  • Be accompanied by proof of purchase.
  • Meet the requirements outlined in this policy.

No Restocking Fees

Premier Box Shipping Containers does not charge restocking fees on approved returns.

We believe in fair and transparent customer service without unnecessary return penalties.

Refund Processing Time

Once an approved return has been received and inspected, refunds are generally processed within:

Up To 10 Business Days

Refunds will be issued using the original payment method whenever possible.

Processing times may vary depending on financial institutions and payment providers.

Eligible Refund Situations

Customers may be eligible for a refund, replacement, or exchange if:

  • The product arrives damaged.
  • The wrong product was supplied.
  • The product is defective.
  • The product is significantly different from its description.
  • The product does not meet Australian Consumer Law guarantees.

Exchanges & Replacements

Where appropriate, Premier Box Shipping Containers may offer:

  • Product replacement.
  • Product exchange.
  • Store credit.
  • Full or partial refund.

Each request is assessed individually to ensure a fair outcome for both the customer and the company.

Non-Returnable Items

The following items are generally not eligible for return unless required by Australian Consumer Law:

  • Custom-built containers.
  • Modified containers.
  • Special-order products.
  • Personalised products.
  • Products damaged due to misuse or neglect after delivery.

Return Shipping

Where a return is approved due to damage, defect, incorrect product supplied, or an error on our part, Premier Box Shipping Containers may assist with return arrangements.

For approved discretionary returns, customers may be responsible for return transportation costs.

Inspection Upon Delivery

Customers should inspect products immediately upon delivery.

Any concerns regarding:

  • Damage
  • Defects
  • Missing items
  • Incorrect products

should be reported within 48 hours of delivery.

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights or remedies available under Australian Consumer Law.

Customers may be entitled to additional remedies where products fail to meet consumer guarantees.

Need Help?

If you have questions regarding returns, exchanges, replacements, or refunds, please contact our support team.

Premier Box Shipping Containers
Phone: +61 468 226 643
Email: info@premierboxcontainers.com