Refund & Return Policy

Last Updated: June 2026

At Premier Shipping Containers, customer satisfaction is important to us. This Refund & Return Policy explains the conditions under which products may be returned, replaced, refunded, or otherwise resolved.

Business Information

30-Day Return Policy

We accept returns for both defective and non-defective products within 30 days of delivery.

To qualify for a return, products must:

• Be returned within 30 days of delivery.
• Be accompanied by proof of purchase.
• Remain substantially in the same condition as delivered.
• Not be intentionally damaged, modified, misused, or neglected.
• Meet all requirements outlined in this policy.

No Restocking Fees

Premier Shipping Containers does not charge restocking fees on approved returns.

Customers will never be charged a restocking fee when a return request is approved.

Refund Processing Time

Once an approved return has been received and inspected, refunds are generally processed within:

Up To 10 Business Days

Refunds will be issued to the original payment method whenever possible.

Processing times may vary depending on financial institutions and payment providers.

Eligible Refund Situations

• The product arrives damaged.
• The incorrect product was supplied.
• The product is defective.
• The product differs significantly from its advertised description.
• The product fails to meet Australian Consumer Law guarantees.
• The customer returns an eligible non-defective product within the approved return period.

Replacements

Where appropriate, Premier Shipping Containers may offer:

• Product replacement
• Store credit
• Full refund
• Partial refund
• Repair services where applicable

Each request is reviewed individually to ensure a fair outcome for both the customer and the company.

Exchanges

Premier Shipping Containers currently does not offer direct product exchanges.

Customers seeking a different product should contact our support team to discuss available options.

Non-Returnable Products

• Custom-built containers.
• Modified containers.
• Special-order products.
• Personalised products.
• Products altered after delivery.
• Products damaged through misuse, neglect, improper installation, or improper handling.

Return Transportation Costs

Where a return is approved because of manufacturing defects, delivery damage, incorrect products supplied, or an error on our part, Premier Shipping Containers may assist with return transportation arrangements.

For approved discretionary returns of non-defective products, customers may be responsible for transportation and collection costs.

Inspection Upon Delivery

Customers should inspect products immediately upon delivery.

• Shipping damage
• Defects
• Missing items
• Incorrect products
• Visible delivery issues

Any concerns must be reported within 48 hours of delivery.

Customers should inspect products immediately upon delivery and notify us of any issues within 48 hours to allow prompt resolution.

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights or remedies available under Australian Consumer Law.

Customers may be entitled to additional remedies where products fail to meet applicable consumer guarantees.

Business Hours & Time Zone

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