Warranty Policy
Last Updated: June 2026
Premier Box Shipping Containers stands behind the quality of the products we supply. This Warranty Policy outlines the warranty coverage provided on eligible products and explains the process for submitting a warranty claim.
Business Information
Premier Box Shipping Containers
1 Naunton Rd, Burpengary QLD 4505, Australia
Phone: +61 468 226 643
Email: info@premierboxcontainers.com
Website: https://premierboxcontainers.com
ABN: 94 127 648 962
Warranty Coverage
Premier Box Shipping Containers provides a limited warranty against manufacturing defects and material defects that affect the intended use of the product.
Warranty coverage begins from the date the product is delivered to the customer.
Warranty periods may vary depending on the product purchased.
What Is Covered
Subject to inspection and approval, warranty coverage may apply to:
- Manufacturing defects.
- Structural defects affecting normal use.
- Material defects present at delivery.
- Faults resulting from workmanship issues.
- Products supplied in a condition inconsistent with the agreed description.
What Is Not Covered
This warranty does not cover:
- Normal wear and tear.
- Cosmetic damage occurring after delivery.
- Damage caused by misuse, neglect, abuse, or accidents.
- Damage caused by improper installation or handling.
- Unauthorised modifications or repairs.
- Weather-related deterioration occurring after delivery.
- Surface rust, scratches, dents, or paint wear considered normal over time.
- Damage caused by natural disasters, floods, storms, fire, or other events beyond our control.
Warranty Claim Process
To submit a warranty claim, customers should contact Premier Box Shipping Containers as soon as the issue is discovered.
Warranty claims should include:
- Customer name.
- Order number or proof of purchase.
- Description of the issue.
- Photographs where applicable.
- Contact information.
Our team may request additional information to properly assess the claim.
Warranty Resolution
If a warranty claim is approved, Premier Box Shipping Containers may choose to:
- Repair the product.
- Replace the product.
- Provide replacement parts.
- Offer store credit.
- Provide a partial or full refund where appropriate.
The chosen remedy will depend on the nature of the issue and product availability.
Inspection Rights
Premier Box Shipping Containers reserves the right to inspect products or request photographs before approving a warranty claim.
Products may need to be examined by our team or an authorised representative before a final decision is made.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Limitation Of Warranty
Except as required by Australian Consumer Law, this warranty is the sole warranty provided by Premier Box Shipping Containers regarding its products.
No employee, representative, or third party is authorised to modify this warranty without written approval.
Business Hours & Time Zone
All warranty enquiries and claim processing are based on:
Australian Eastern Standard Time (AEST)
UTC +10:00
Queensland, Australia
- Monday – Friday: 8:00 AM – 5:00 PM AEST
- Saturday: 9:00 AM – 2:00 PM AEST
- Sunday: Customer support agents may answer calls and enquiries when available.
Contact Us
For warranty enquiries or to submit a warranty claim, please contact our support team.
Premier Box Shipping Containers
Phone: +61 468 226 643
Email: info@premierboxcontainers.com